Return and Refund Policy | Digital Products & Software Licenses

7-Day Money-Back Guarantee: We offer a full refund or free replacement within 7 days of purchase if your license key is invalid or non-functional.

Refund Eligibility

✅ Invalid License Key

If the license key you received is invalid or not working, you are entitled to a full refund or free replacement within 7 days of purchase.

🔧 Unresolvable Technical Issue

If our technical support team is unable to resolve an activation issue after you have contacted us, a refund or replacement will be issued.

❌ Already Activated Keys

No refunds or replacements will be accepted for keys that have been successfully activated. Activation confirms the product is functional.

⚠️ Wrong Product Purchased

If you purchased the wrong product, contact us within 7 days provided the key has not been activated — we will work with you to find a suitable solution.

Important Conditions

7-Day Reporting Window

All product issues must be reported within 7 days of the purchase date. Requests after this period cannot be processed.

No Restocking Fees ($0)

We charge zero restocking fees ($0.00) on all eligible return or refund requests for digital software licenses.

No Refund on Activated Keys

Successfully activated keys confirm the product was functional — no refund or replacement will be issued after activation.

Check Compatibility First

Verify product compatibility with your system before purchasing to avoid compatibility-related issues.

Digital Products Only

No shipping costs apply ($0.00) — all products are delivered digitally via email. Refunds relate solely to the license key value.

Contact Required Before Refund

You must contact our support team first. Refunds are only issued after our team has had the opportunity to verify and resolve the issue.

The Refund Process

Submit a Request

We Respond

We will reply within 24–48 hours, 7 days a week to verify the issue and offer assistance or a replacement where applicable.

Product Verification

We may request screenshots or additional information to verify that the key is invalid or non-functional.

Refund Processed

Approved refunds are returned to your original payment method within 2–14 business days, depending on your bank or card issuer.

How to Submit a Refund Request

📋 Order Number

Include your order number from your confirmation email. This allows us to locate your purchase quickly.

🛒 Product Name

Provide the full name of the product (e.g. Windows 11 Pro, Office 2021). This helps us identify the license type.

📝 Issue Description

Describe the issue in detail — including error messages, activation codes tried, and steps already taken.

🖼️ Screenshots (if requested)

We may ask for screenshots showing the error or failed activation. We will respond within 24–48 hours, 7 days a week, and guide you through the next steps.