Delivery Method
๐ง Email Delivery
All products โ license keys, activation codes, and digital downloads โ are delivered electronically to the email address provided at checkout. No physical item is ever shipped.
โก Instant Processing
Most orders are fulfilled automatically within 2 hours of payment confirmation. The system processes your order without manual intervention.
๐ Manual Orders
Certain products require manual processing and may take up to 24 hours to deliver. We operate 7 days a week, 9AM โ 12AM (AST, UTC+3).
๐งพ Invoice Dispatch
Your invoice is sent within 10 minutes of completing payment. Check your spam/junk folder if you do not receive it in your inbox.
Order Confirmation & Delivery Emails
Order Confirmation
Sent immediately after your payment is confirmed. Contains your invoice and full order summary.
Product Delivery
Contains your license key(s) and any applicable download link(s) for your purchased products.
Check Spam Folder
If emails are not received, please check your spam/junk folder before contacting support.
Verify Your Email
Ensure the email address entered at checkout is correct. We are not responsible for delays due to incorrect addresses.
Delivery Timeframe
Order Confirmation Email
Sent immediately upon receipt of your payment โ no waiting time
Invoice Dispatch
Sent within 10 minutes of completing your payment
Automatic Product Delivery
Most orders delivered within 2 hours โ processed automatically without manual action
Manual Product Fulfillment
Some products require manual processing โ fulfilled within 24 hours of payment
Support Availability
Our team is available 7 days a week, 9:00 AM โ 12:00 AM (Arabia Standard Time, UTC+3)
Non-Delivery or Technical Issues
Step 1 โ Check Spam
If you do not receive your emails within the expected timeframe, first check your spam or junk mail folder. Automated emails can sometimes be filtered.
Step 2 โ Verify Email
Confirm the email address used at checkout is correct. Keys Protech is not responsible for non-delivery due to incorrect email addresses provided by the customer.
Step 3 โ Contact Support
If the issue persists, contact our support team immediately. We will investigate and resolve the issue or issue a replacement key within 24 business hours.
Non-Functional Keys
If a license key is non-functional upon delivery, contact support immediately for a replacement or refund under our Refund Policy.
Contact Us
Business Hours
9:00 AM โ 12:00 AM (midnight)
Monday to Sunday ยท AST (UTC+3)
Company Details
Legal Information
Registered Office (UK)
Operational Headquarters
Keys Protech Store is a trading name of KEY PROTECH COMPUTER SERVICES LIMITED, registered in England and Wales, Company No. 14582033.
Registered address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. All sales are governed by our Refund Policy and Terms & Conditions.